Terms & Conditions – Crochet Pakistan شرائط و ضوابط

Welcome to Crochet Pakistan – Premium Crochet Company. By placing an order with us, you agree to the following terms and conditions. ہم سے آرڈر کرنے کے ساتھ ہی آپ درج ذیل شرائط و ضوابط سے متفق ہوتے ہیں

1. Nature of Our Products

All our products are 100% handmade crochet items, carefully crafted by skilled artisans. Each piece is:
Made to order
Customized as per customer requirements
Unique and bespoke

Due to the handmade nature, slight variations in size, color, or design may occur. These are not defects but part of the beauty of handmade work.

2. Order Confirmation & Cancellation

Once an order is confirmed and our team has started working:
Orders cannot be cancelled under any circumstances

As a small-scale, women-owned business with a workforce that is 95% women, every order directly supports livelihoods. Each product is made specifically for you and cannot be resold.

We kindly request customers to place orders only when fully sure.

3. Custom Orders

All products are made according to your:
Size
Dimensions
Design specifications

These customized requirements are unique to you and may not be suitable for other customers. Therefore, such items cannot be modified, exchanged, or reused.

4. Materials & Production

Our yarns and materials are sourced from different cities and regions. Each product requires:
Time
Skilled craftsmanship
Attention to detail
Emotional and creative effort

We request you to respect the effort and resources involved in every piece.

5. Communication

Customers are encouraged to discuss all details before placing an order. You can contact us via:
WhatsApp
Email
Facebook
Instagram

All contact details are available on our website.

Return & Refund Policy

1. No Returns or Refunds

Due to the customized and handmade nature of our products:
We do not offer returns or refunds
We do not accept exchanges

2. Exceptions (If Applicable)

In rare cases of:
Wrong item delivered
Major defect

Customers must contact us within 24–48 hours of delivery with proof (images/videos). We will review and try to resolve the issue fairly.

3. Handmade Disclaimer

Please note:
Each item is handmade by humans, not machines
Minor imperfections are natural and part of handmade craftsmanship

Important Customer Note

We sincerely request:
Order only when you are completely sure
Avoid placing uncertain or tentative orders

“No order is better than a wasted order.”

Every crochet item involves significant time, effort, and dedication. By ordering from us, you are supporting artisans and respecting their craft.

Welcome to Crochet Pakistan — a small-scale, women-powered handmade crochet business rooted in artistry, dedication, and human effort. Every item we create is fully handmade, customised, and bespoke — crafted specifically to your requirements, dimensions, and specifications.

By placing an order with us, you confirm that you have read, understood, and agree to the terms outlined on this page. We kindly request all customers, website visitors, and social media followers to review these terms before proceeding.

Bespoke & Custom-Made Nature of Our Products

All products offered by Crochet Pakistan are handmade-to-order. Nothing is mass-produced or held in ready stock. Each item is created individually, from scratch, according to the specific requirements you provide — including size, dimensions, colour, design, and quantity.

Because every order is built around your unique specifications, your customised order has no value or utility for any other customer. Your sizes, your dimensions, and your design choices are exclusive to you. This is the defining nature of bespoke handmade work, and it forms the foundation of our terms below.

No Cancellations Once Production Begins

Once your order has been confirmed and our team has begun working on it, cancellation is not possible under any circumstances. We are a small-scale operation and cannot absorb the financial, material, and labour losses caused by cancelled bespoke orders.

This policy exists because:

1) Yarn and raw materials are often procured specifically for your order from multiple cities and remote areas across Pakistan — sometimes requiring significant travel and sourcing effort.

2) Our artisans — the majority of whom are women — invest hours of skilled, focused, and emotionally invested work into each piece.

3) A cancelled bespoke order cannot be repurposed or resold, as it was made exclusively to your specifications.

4) Cancellations result in direct financial loss, wasted resources, and disrespect toward the artisans who gave their time and skill.

Our Request to You: Please do not place an order unless you are completely certain about your requirements. If you have any doubts about design, size, material, quantity, or budget — speak to us first. We are always happy to answer your questions before you commit.

Exceptions — When We Will Address Your Concern:

1) The product delivered is significantly different from what was mutually agreed and confirmed in writing.

2) There is a clear and verifiable manufacturing defect that is not a result of handmade variation.

3) The wrong item was dispatched due to an error on our end.

In such cases, please contact us within 24 hours of receiving your order, with clear photographs, videos and your original order details. We will review your concern and work toward a fair resolution.

We Do Not Accept Returns For:

1) A change of mind after the order is placed or dispatched.

2) Minor natural variations in colour, texture, or finish that are inherent to handmade, hand-dyed, or artisan-crafted items.

3) Sizing or dimension errors caused by incorrect specifications provided by the customer at the time of ordering.

4) Delayed orders caused by circumstances outside our control (sourcing delays, courier issues, etc.).

Please remember: every crochet item is completely handmade by human hands. Minor natural variations in stitch tension, texture, or shade are not defects — they are the hallmark of authentic handcrafted work and should be embraced as such.

Production Timelines & Delivery

All timelines shared at the time of order confirmation are estimates. Handmade crochet work requires careful attention, patience, and precision. Rush orders may be considered but are not guaranteed and may attract additional charges.

Factors such as yarn sourcing from distant locations, the complexity of the design, and the volume of ongoing orders may affect delivery timelines. We will always communicate proactively if there is a delay.

Please understand: Our yarn is often sourced from multiple cities and remote regions of Pakistan to find the right colours, textures, and quality for your order. This sourcing process itself takes time and effort — and is done specifically for you.

A Note on Respecting Handmade Art

Crochet is not just a product — it is an art form. Every item that leaves our workshop carries with it the focus, dedication, emotions, and countless hours of effort from our artisans — the majority of whom are women supporting themselves and their families through this craft.

We humbly ask every customer, follower, and visitor to respect the art, respect the resources, and respect the work. A cancelled order does not just waste yarn — it wastes someone's time, someone's effort, and someone's livelihood.

No order is better than a wasted order. We would rather you take your time, ask your questions, and place your order when you are fully ready — than rush and regret.

"We try our very best to create something beautiful for you. But please remember — it is entirely human-made, crafted by hands, with love. Please order only when you are sure. Thank you."

— THE CROCHET PAKISTAN TEAM